Effective Date: March 15, 2025.
MyITGuard (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines the types of Personal Data we collect, how we use it, and the rights you have regarding your information.
1. Information We Collect
The Personal Data we collect about you depends on the nature of our relationship, such as whether it is gathered through our Websites, Services, or marketing activities. We collect most of this Personal Data directly from you—through your interactions with us or the Websites and the setup and use of the Services. MyITGuard also collects Personal Data through its normal business operations and in the administration of customer relationships. Personal Data may be collected as follows:
Account and Services Information
We collect information from you to create an account to use our Services. Such information may include your name, email address, phone number, and password, among other items. We collect feedback you provide to us through the Services, and we collect data about how you use and interact with features in the Services.
Data You Give Us
In order to enjoy the full functionality of the Websites or Services or to conduct business with us, you may be prompted to provide us with certain Personal Data. Such information may include your name, email address, phone number, and title, among other items, and is generally submitted:
By filling in forms (for example, a “Contact Us” form) on our Websites, at a trade show, or anywhere else we conduct business
By downloading or accessing the Services
By downloading documentation from our Services or Websites
By subscribing to newsletters or other communications
By using a chatbot
By corresponding with us by phone, e-mail, or otherwise using our contact details
Customer Support and Service
When customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls. If you use the chatbot feature on our Website or in our Services, we collect data that you choose to provide in your communications with the chatbot. This information can include your name, email address, phone number, account name or number, IP address, and similar details.
Business Contact and Customer Relationship Management
We collect and maintain information about our customers, including that gathered by our communications or on social networks, which may include company name, business contact name and title, phone number, email, and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users).
Cookies
We use cookies, and similar technologies such as pixel tags and web beacons (referred to together as “cookies”) to provide functionality and recognize you across different Websites and Services and devices. For more information on our use of cookies, please see our Cookie Policy.
Usage Information
We collect information about customers’ usage of our Websites and Services as needed to provide and support the Websites and Services. Some features of the Services require you to input the data, install software on your endpoint devices, or create a connection to your systems. The Services collect data from your environment to provide your requested Services. When you visit our Websites or Services, our server automatically collects certain browser or device-generated information, which may in some cases constitute Personal Data, including but not limited to:
Your domain
Your connection type
Your device information and settings
Your IP address or other geolocation information
Your MAC address
Your browser type
Your operating system
Your page visits
Your interactions with the Websites and Services
The date, time, and duration of your visit
Information from third parties
Other information about your computer or device
Internet traffic
URL requests
Ports and protocols used
Applications and Files
The Services may collect information on the existence, characteristics, and behavior of applications, processes, or files on your device. Depending on the Services you subscribe to, a determination on the security status of your applications, processes, or files may be collected from other security applications or services (such as an antivirus service), including whether such activity could be categorized as bad, good, suspicious, or unknown. Additionally, if MyITGuard suspects that an application, process, or file is potentially malicious, we may collect copies of it for purposes of providing the Services and for malware research and analysis.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our Websites and Services
To manage customer relationships and respond to inquiries
To conduct security and compliance assessments
To analyze and optimize user experience
To detect, prevent, and mitigate cybersecurity threats
To comply with legal obligations and enforce our policies
3. How We Share Your Information
We do not sell your Personal Data. However, we may share it with trusted third parties who assist us in delivering our Services, including:
Service providers and partners that help us operate our business
Legal authorities, if required by law
Business transfers in case of mergers or acquisitions
4. Data Retention and Security
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We implement appropriate technical and organizational security measures to protect your Personal Data.
5. Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or delete your Personal Data
Opt out of certain data processing activities
Restrict or object to data processing
Lodge a complaint with a data protection authority
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our Website with the effective date.
7. Contact Us
If you have any questions about this Privacy Policy, you can contact us at: info@MyITGuard.com